HoolaTV is a service offering access to free and premium TV channels and content.
We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
2. What information do we collect?
When you use this website, please bear in mind that we may record:
- the areas of the website that you visit; and
- information about your device, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.
- if you create an account or subscribe, some personal information such as gender and date of birth – so we can send recommendations tailored to you.
Once you register or log in or submit information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit an online enquiry, register for our newsletter, subscribe or create an account:
- your name;
- email address;
- billing address;
- country where you are based or purchasing our products/services from;
- date of birth;
We may receive information about you and your activities on and off HoolaTV from third-party partners, such as information from a partner when we jointly offer services or from an advertiser about your experiences or interactions with them.
Third party cookies may be delivered to you and the third party cookies may be used to provide a more targeted advertising experience both on and off of HoolaTV.
We do not store your billing address, billing country or any payment information - this is held securely by the payment processor who is fully PCI compliant.
We may also ask for payment information, i.e. the details of the payment card you are using to pay for any products/services. This type of information is processed strictly in accordance with relevant payment card industry standards.
Where a purchase in made via in app purchase, this will use in the app purchase mechanisms via Apple, Google and Amazon.
3. What do we do with the information we collect?
We use this information for all sorts of reasons. The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for:
- internal record keeping;
- product and service development;
- developing our website;
- answering your queries or complaints;
- market research; and
- marketing our own products and services to you.
We would like to provide you with information about HoolaTV's products and services, and other information which we think you may find interesting. We may send you such information by post, email and/or telephone unless you have asked us not to do so.
If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.
We do not provide your personal identifiable information to external organisations (i.e. outside of the Company) for their own marketing purposes without your explicit consent.
If at any time you do not want your information used for direct marketing purposes please contact us at firstname.lastname@example.org and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at email@example.com.
5. Who do we share this information with?
We may share your personal information with third party companies who help us provide and improve our services or who use advertising or related products, which makes it possible to operate our company.
We want our advertising to be as relevant and engaging as the other information you find on HoolaTV. We use all the information we have about you to show you relevant ads. We do not share information that personally identifies you (personally identifiable information is information like your name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.
We transfer information to vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analysing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter with them.
We may also share your personal information with a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or another law enforcement agency has asked us for it.
6. Your rights
Under certain circumstances, by law, you have the right to:
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground and where we do not have compelling legitimate interests to override such objection. You also have the right to object where we are processing your personal information for direct marketing purposes including profiling for direct marketing purposes (as set out above).
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.
If you would like to exercise any of your rights please contact us. We may take steps to verify your identity before providing you access to your personal data.
Please be aware that the rights above are not absolute and there may be circumstances where we are unable to comply with your request. In such cases we will explain why we cannot comply with the request.
You also have the right to make a complaint to the Information Commissioner's Office in respect of the processing of your personal data.
If you think any information we have about you is incorrect or incomplete, please contact us as soon as possible. We will correct or update any information as soon as we can.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including secure data storage facilities and electronic password protection.
If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a HoolaTV employee or from a dupe website claiming to be affiliated with HoolaTV), please forward the communication to us or report the incident by email to firstname.lastname@example.org
8. Linking to other websites