Privacy Policy

1. Introduction

Please read this privacy notice carefully as it sets out how HoolaTV ("HoolaTV" or "the Company") uses your personal information. If you have any questions about this privacy notice or do not agree with it, please contact us at support@hooltv.com before using this website. Our website terms of use explain the terms on which you can use our website www.hoolatv.com, which provides a gateway to our products and services, as well as lots of other useful information.

HoolaTV is a service offering access to free and premium TV channels and content.

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

2. What information do we collect?

When you use this website, please bear in mind that we may record:

• the areas of the website that you visit; and
• information about your device, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.
• if you create an account or subscribe, some personal information such as gender and date of birth – so we can send recommendations tailored to you.

We do this by using cookies (although the information we gather through our cookies remains anonymous so we cannot tell who you are). See our Cookie Policy for more information on what a cookie is and how we use them on our website.

Once you register or log in or submit information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit an online enquiry, register for our newsletter, subscribe or create an account:

• your name;
• email address;
• billing address;
• country where you are based or purchasing our products/services from;
• date of birth;
• gender.

We may receive information about you and your activities on and off HoolaTV from third-party partners, such as information from a partner when we jointly offer services or from an advertiser about your experiences or interactions with them.

Third party cookies may be delivered to you and the third party cookies may be used to provide a more targeted advertising experience both on and off of HoolaTV.

We do not store your billing address, billing country or any payment information - this is held securely by the payment processor who is fully PCI compliant.

We may also ask for payment information, i.e. the details of the payment card you are using to pay for any products/services. This type of information is processed strictly in accordance with relevant payment card industry standards.

Where a purchase in made via in app purchase, this will use in the app purchase mechanisms via Apple, Google and Amazon.

3. What do we do with the information we collect?

We use this information for all sorts of reasons. The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for:

• internal record keeping;
• product and service development;
• developing our website;
• answering your queries or complaints;
• market research; and
• marketing our own products and services to you.

4. Marketing

We would like to provide you with information about HoolaTV's products and services, and other information which we think you may find interesting. We may send you such information by post, email and/or telephone unless you have asked us not to do so.

If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.

We do not provide your personal identifiable information to external organisations (i.e. outside of the Company) for their own marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes please contact us at support@hoolatv.com and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at support@hoolatv.com.

5. Who do we share this information with?

We may share your personal information with third party companies who help us provide and improve our services or who use advertising or related products, which makes it possible to operate our company.

We want our advertising to be as relevant and engaging as the other information you find on HoolaTV. We use all the information we have about you to show you relevant ads. We do not share information that personally identifies you (personally identifiable information is information like your name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.

We transfer information to vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analysing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter with them.

We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or another law enforcement agency has asked us for it.

6. How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you, please write to us at support@hoolatv.com

If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.

7. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including secure data storage facilities and electronic password protection.

If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a HoolaTV employee or from a dupe website claiming to be affiliated with HoolaTV), please forward the communication to us or report the incident by email to support@hoolatv.com

8. Linking to other websites

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third-party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.